Privacy Notice
Our Responsibilities
This Privacy Notice for ChildcareHub ('ChildcareHub', 'we', 'us', or 'our') describes how and why we collect, store, use and/or share ('process') your personal data when you use our services ('Services') such as when you:
- Visit our website at childcarehub.co.uk
- Express an interest in or take up one of our Services
- Engage with us in other related ways, including any sales, marketing, or events
ChildcareHub is responsible for the data we collect and process for our own purposes. We're committed to maintaining the security and privacy of the personal data we process, both through our website or through our interactions with customers, prospects, or industry partners.
Contacting Us
Should you wish to contact us to find out more about how we process personal data and information, to exercise your rights, make a complaint or discuss our practices, please email us at hello@childcarehub.co.uk.
What Personal Data Will We Collect About You?
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data which have been grouped together below:
| Category | Personal Data Items |
|---|---|
| Identity data | Includes name, alias, account name (the name provided as the account holder). |
| Contact data | Includes business contact details such as email address, postal address, phone number. |
| Internet or other similar network activity | Online behaviour and interactions with our website. Some of this information will be collected through cookies and similar technologies. You can read more about this in our Cookie Notice. |
| Professional or employment-related information | Details relevant to your job role in order to provide you our services. |
How Will We Collect Your Personal Data?
We will use different methods to collect data from and about you including:
- Personal data and information provided by you: The personal data and information that we collect depends on the context of your interactions with us. We will typically collect personal data directly from you via our website, via correspondence, or in-person.
- Personal data and information provided by your employer: We may collect personal data about you which has been provided by your employer in the context of delivering our services.
- Third parties or publicly available sources: To enhance our ability to provide the services to you, we may obtain information about you and your business from other publicly available sources such as the Ofsted database.
How Do We Use Your Personal Data?
The following section provides further information about why we process your personal data and our lawful bases for doing so. Depending on the context of the processing activity, we may rely on more than one lawful basis.
| Purpose | Lawful Basis |
|---|---|
| To provide our Services: We will process personal data to fulfil our contractual obligations. | This processing is necessary for the performance of a contract, or to take steps prior to entering into a contract. It may also be in our legitimate interest, where you are not named on the contract. |
| To handle website enquiries: We have contact details on our website, which allows individuals to ask questions about our services. Any correspondence is monitored by our internal teams. | This processing is carried out in our legitimate interests, to enable us to facilitate your enquiry. |
| To engage with prospective clients: We process basic business contact information of prospective clients. | This processing is carried out in our legitimate interests, to promote our services to your organisation. |
| To manage financial account and administration: We will process basic client contact information to fulfil our accounting requirements. | This processing is carried out either to perform our contract with you or in our legitimate interests. |
| To fulfil our compliance requirements: We will process your personal data to ensure our business is complying with any relevant requirements under law. | This processing is carried out either in our legitimate interests, or to fulfil our legal obligations. |
| To fulfil our security requirements: We will monitor our internal systems to ensure that we protect you and your personal data against potential security threats. | This processing is carried out in our legitimate interests, to protect and support our business. |
| To undertake business analysis: We will process information about how you engage with our services, identify trends and understand customer journeys. | This processing is carried out in our legitimate interests, to analyse and improve our business. |
Sharing Your Personal Data
Although our systems and services are primarily located in the United Kingdom, there may be occasions where your personal data will be processed outside of the UK.
ChildcareHub will always ensure that appropriate measures are implemented to ensure an adequate level of protection for your personal data, if it is transferred outside of the UK. These measures include entering into Standard Contractual Clauses or by way of derogations for specific circumstances.
Any third parties that process your personal data will only do so on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
The categories of recipients we may transfer personal data to are:
- Sub-processors: We use third parties to support us in providing our services (e.g. provision of information technology, website management, cloud-based software, data storage).
- Government and other regulatory agencies: We may disclose your personal data to government and regulatory authorities where legally required or where we suspect unlawful conduct.
We may also share your personal data with a third party who has purchased or merged with our organisation, in which case the personal data held by us, about you, will be transferred to that third party to carry on our business.
Security of Your Personal Data
At ChildcareHub we take the security of your personal data very seriously. We assess security to ensure that your data remains protected, accurate and available for its intended purposes.
Automated Decision-Making and Profiling
Automated decisions are where a computer makes decisions about you without a person being involved. Profiling is the recording and analysis of a person's psychological and behavioural characteristics to assess or predict their capabilities or to assist in identifying categories of people.
ChildcareHub does not make automated decisions about or profile its customers.
How Long Will We Keep Your Personal Data?
ChildcareHub only processes personal data for as long as necessary to meet our legal obligations or where we have a legitimate business need to keep it. We review personal data on a case-by-case basis and document the period of retention for each.
Your Rights
Under UK data protection law, you have a number of rights that are focused on placing you in control of how your personal data is processed.
When you exercise these rights, we may seek clarification from you about the scope of your request, to ensure our teams can provide you with appropriate support.
You have the following rights in relation to the processing of your personal data:
| Data Subject Right | Description |
|---|---|
| Right to be informed | A right to be informed about the personal data we hold about you. |
| Right of access | A right to obtain confirmation of whether we process your data, and access to/a copy of your personal data. |
| Right to rectification | A right to request that your personal data be amended/rectified where it is inaccurate. |
| Right to erasure | A right to request the deletion of your personal data, in certain circumstances. |
| Right to restrict processing | A right to restrict our processing of personal data, in certain circumstances. |
| Right to data portability | A right to receive the personal data you have given us or transfer this to another organisation, in certain circumstances. |
| Right to object | A right to object to our processing of your personal data, in certain circumstances. You can exercise your right to object to marketing communications by utilising our opt out mechanism in emails we send to you. |
| Right related to automated decision-making and profiling | A right to request that we review any decisions made about you that produce legal or similarly significant effects concerning you, which are made solely through automated means, and to receive additional explanatory information about the logic involved. |
| Right to withdraw your consent | A right to withdraw your consent, where we are relying on it to process your personal data. |
| Right to complain to the Data Protection Authority | If you're unhappy with how we're using your personal data, you have the right to complain to the Information Commissioner's Office ('ICO'), in the UK. We would encourage you to contact us first, so we can handle any queries or concerns you have. The ICO can be contacted by: Visiting their website at www.ico.org.uk, phoning at 0303 123 1113, or writing to them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. |
Changes to Our Privacy Notice
We keep this notice under review and will reflect any updates or changes within. This notice was last updated on 19/02/2026.